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Our Policy

We want your event to be extra special and tailoured to you – but please take a look at our standard Terms & Conditions

The Client, by placing an order online, by email or phone, agrees that they accept the conditions of the rental agreement. Blue Balloon Events Ltd will retain a booking form and signed terms and conditions agreement. The Client will then be supplied an invoice as confirmation of their booking.



A £20 for single item or 25% for package non-refundable deposit will be required at the time of booking to reserve your party date and theme, payable by PayPal, bank transfer or cash. The deposit will go towards the total rental cost of your party.

If not received within 24 hours of your booking, your date and theme will be released. If booking online, the deposit will be required immediately and must be paid via PayPal or credit/debit card. The remaining rental balance will be due 24 hours prior to delivery. Final payments not received by this time will result in the cancellation of your party with no exception.

We also require a £50 damage deposit, which is completely refundable, (subject to conditions), after the event.

The damage deposit will be held to cover any potential damage or additional cleaning. It will be returned in part/full dependent on a check of all equipment at collection.
We must receive confirmation of the final number for your spa party and add-on choices no later than 7 days prior to the date of the party. If the Client chooses to downgrade the party after this time, the original booking price will still apply with no refund.

All bookings are for a one overnight hire period.
All prices are subject to change, however prices quoted at the time of booking will always be honoured.


Cancellations can be made 14 days prior to the scheduled party date. The deposit is non-refundable, but may be
applied towards the cost of another party if held within 90 days of the original party date. If you choose to cancel our services for any reason, your deposit will be forfeited.

Blue Balloon Event Ltd reserve the right to cancel your party booking at any time, for any reason. We will always try to give as much notice as possible. Upon any such cancellation we will refund the Client any monies paid in respect of the party booking, within 30 days, should any refund be due. Blue Balloon Events Ltd will not be liable to pay any compensation to the Client or any other person for any loss, damage or expenditure arising directly or indirectly from the cancellation.

Blue Balloon Events Ltd reserves the right to terminate the booking without notice if there is a breach of these conditions.


All outstanding balances are due 24 hours prior to delivery, payable by PayPal, bank transfer or cash. The remaining balance is based on the agreed number of guests and any additional items.


We accept PayPal, bank transfer and cash.


Insurance is the Client’s responsibility during the rental period. Blue Balloon events Ltd is not liable for any accidents that occur during said rental period. The Client accepts all liability when renting from Blue Balloon Events Ltd. The Client is responsible for the security of the equipment at all times during the rental period. Any lost, broken, damaged or destroyed equipment will be charged to the Client at full replacement value.


We strictly provide entertainment. Please be aware that children need to be supervised. Blue Balloon Events Ltd will not be liable for any claim for personal injury, death, loss or damage to the property however caused. Blue Balloon Events Ltd has the final decision in all matters relating to these Terms & Conditions.


Delivery, assembly, styling, collection and general laundering are included in the hire cost unless stated otherwise.
Prices include delivery to Nottingham area and the Nottinghamshire area. Additional charges will be added to deliveries outside of these areas.
Delivery times will be between 10 AM and 3 PM on the date of the party.

A 2-hour window for arrival will be given the day of delivery. The Client is responsible for being present to accept delivery of the equipment. The Client is responsible for any loss or damage incurred if He/She arranges equipment to be delivered without being present or without an authorised agent present i.e. The Client is responsible for losses or damage resulting from equipment being delivered to an unattended premises or location as requested by the Client.

The time required for complete set up is approximately 1.5-2 hours, but may take more or less depending on the number of props hired and add-ons ordered. We ask that no children or guests are in the party area during set up to avoid a time delay.
*All floor areas must be clean from dirt, dust & furniture before setup begins.


We will arrive the day after the party, at a previously agreed time, to breakdown and collect items.

*Saturday collections will typically be between 10 AM-noon.
*Sunday collections will begin after 11:30 AM

A walk-through will be performed with the Client prior to breakdown to confirm there are no damages or issues.


General cleaning of all items are included in the hire price, there is £50 deposit reqyuired to hire our props, once the events finished and we can see there is no damage then your £50 deposit will be returned.
The Client will be responsible for the cost of replacing any Blue Balloon Events Ltd equipment damaged due to
mistreatment while at the Client’s premises. If any item is damaged or stained, charges will be deducted from the damage deposit to replace the item and is inclusive of staff time. If the cost of damages exceeds the amount of the damage deposit, an invoice will be sent to the Client and must be paid by the Client within 24 hours.
Blue Balloon Events Ltd items exposed to cigarette smoke will incur an additional £50 cleaning fee.
It is the responsibility of the Client to take duty of care and always supervise children with the hire equipment. Diligence must be taken with younger children on the Client’s premises as Blue Balloon Events Ltd hire equipment is not recommended for children under the age of 5.
Assembly/Disassembly is the responsibility of Blue Balloon Events Ltd staff. Please allow our staff to set up and pack up all items for your safety and to reduce the risk of damage.

at pickup.

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Terms and conditions: Accessibility Policy
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